Crisis Response Coordinator - Lead

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Added 09-12-2022


Job Description


This position is the lead Crisis Response Coordinator on the Huntersville Police Department’s Crisis Response Team (CRT). The position provides immediate crisis intervention to persons with the goal of promoting overall stability and minimizing interaction with law enforcement, emergency mental health hospitalization, and incarceration. This is accomplished by providing on-scene response and incident follow-up in partnership with law enforcement.  Work is performed under the supervision of a Lieutenant.

This posiition is open until filled with the first review of applicants to occur on September 16th.


Essential Duties of the Position


The following duties are those considered most essential to the position.  This does not preclude the delegation of other duties considered as necessary by management to successfully complete an assignment or project.


  • Responds to emergency calls with officers to emotionally stabilize persons and link them with community resources; provides follow-up contact with appropriate parties once situation is stabilized.
  • Delivers services in varying environments such as homes, schools, jails, homeless shelters, campsites, and various community locations. 
  • Evaluates crisis telephone calls and determines the type of response needed including field-based crisis intervention, phone counseling, information, follow-up, and/or referral. Types of calls may include but not limited to psychiatric emergencies and suicide attempts; crime victims; family violence and child abuse; sexual assault, indecent exposure, interpersonal conflicts; traumatic events such as a death of a family member, missing child, or residential fire. 
  • Assists with program specific administrative tasks as assigned.
  • Assists with ongoing staff development and training of new staff/interns.
  • Monitors and audits documentation for compliance with agency standards and reviews documentation for accuracy.
  • Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.  
  • Serves as a representative at multidisciplinary team meetings, clinical staffing/case consultations, and attends other professional meetings as assigned.
  • Assists in data collection and prepares various reports regarding the performance of the Crisis Response Team.
  • Responds to concerns from citizens, other town employees, or human service agencies regarding individuals needing services for stabilization.  
  • Receives requests for services from individuals or human service agencies, providing short-term counseling service, and assisting in determining the appropriate resolution. 
  • Provides external and internal training on various topics and attends continuing education as required.  Assists with the development and delivery of community programming.
  • Provides mutual aid to assist other law enforcement, court, schools, and victim service agencies as requested.
  • Acts as liaison between Police Department and local mental health agencies and hospitals, social and human services agencies, emergency service providers, civic and community groups and court personnel.   
  • Coordinates with other community resources for referrals, sharing of information and case management.  
  • Plans, directs, supervises and instructs Crisis Response Coordinators as to work assignments and procedures; conducts performance appraisals; establishes objectives and formulates programs.
  • Works on-call in the team rotation with the other Crisis Response Coordinators.
  • Performs other duties as apparent or assigned.  


Minimum Required Education and Experience


Knowledge of community-based behavioral health principles and psychotheraputic techiques; thorough knowledge of the theories and techniques of counseling and crisis intervention; ability to communicate effectively both orally and in writing; ability to understand and carry out oral and written instructions; ability to maintain and track data and records effectively; ability to prepare  and present clear reports and program recommendations; ability to deal professionally, courteously and fairly with the public; ability to analyze situations and to adopt quick, effective and reasonable courses of action with due regard to surrounding hazards and circumstances; ability to establish and maintain effective relationship with associates and the general public.

Master’s degree with major course work in social work, psychology, counseling, or other program of study directly related to the occupational field with at least five years’ experience working with clients with behavioral health, substance use and/or developmental disabilities; or equivalent combination of education and experience.  

Licensed or license-eligible in the following areas is preferred: Licensed Clinical Mental Health Counselor (LCMHC) or Licensed Clinical Social Worker (LCSW).  

Possession of a driver’s license a valid in the State of North Carolina.  Ability to participate in an on-call rotation which includes some weekends and holidays.   Ability to work a rotating schedule which includes some days, evenings, and nights.


Supplemental Information


This work requires the occasional exertion of over 50 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms and occasionally requires standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location.

Are you able to work weekends, holidays, on call, or other irregular hours?
  • Yes
  • No
Due to the sensitive and confidential nature of working with in the Huntersville Police Department, I understand that this application is one step in the hiring process. Additional information will be requested and required from me including an extensive background review, a polygraph test, fingerprinting, drug screening and a psychological screening. I acknowledge that I have read, understood, and agree to the above statement.
  • Yes
  • No


Specific details

Job Type Employee
Job Status Full time
Compensation Type Per year
Compensation $55,538.47 - $88,306.17